News
Search Options ►EU/UK Purchases
Site Update
I was going to bundle this with the other news updates, but those will be going out tomorrow. If you are an EU/UK citizen and buy GP or USD items, please be sure to read this news post very carefully as this will affect you from this point forward.
Due to new EU laws that came into effect January 1st, we can no longer accept "instant" purchases from our EU or UK customers. It would require us to have a EU server to store your private data as well as remit tax to the individual country that the customer comes from. This is too much of an administrative burden on Aywas, and as a result we cannot accept those types of purchases from EU/UK folks anymore.
While we understand it is an annoying process, we will only be able to accept orders from UK/EU customers as detailed in this Knowledge Base article. It is a "manual" method that meets the qualifications of having human interaction involved in the purchase under the new EU law.
We apologize for the inconvenience, but unfortunately this is the new state of the law and there is nothing we can do about it. The only alternative was blocking EU/UK customers entirely from purchasing from Aywas, and we would rather have a manual method available, even if slow, than do that :(
Posted by JAK
(#15) on Fri Jan 2, 2015 1:58am
- Arinaya Rutherford
(#34865)
-
Posted on: Fri Jan 2, 2015 9:20am
pokeku (#5869)
Whatever tier credits I got from helping, I'd let the person being assisted decide what they'd get from their purchase. It's only fair, as it would be their money and not mine...
- Diva
(#36539)
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Posted on: Fri Jan 2, 2015 9:23am
Ugh, that's really terrible. I'm sure GP prices will soar on the forums. Too bad... But I'm glad there's a method for the EU users to buy with, instead of just completely blocking it.
- Arinaya Rutherford
(#34865)
-
Posted on: Fri Jan 2, 2015 9:31am
I refuse to cheat other players like that. I'd keep things the same for them for the sake of fairness...
- NyctiCorax
(#1965)
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Posted on: Fri Jan 2, 2015 10:12am
I never heard of this until now.. meh.. I can understand the tax problems but it's kind of ridiculous it is affecting smalls sites like this in this way.
I'm really glad you're still giving us an option to buy stuff if we want, and an option to get the bonuses even, thank you so much! :)
Bethy (#60039) Read the linked Knowledge Base page, it shows step by step what to do if you want to make a purchase :)
- Admiral
(#55523)
-
Posted on: Fri Jan 2, 2015 10:15am
Just to be absolutely clear: Non-EU Europeans (Iceland, Switzerland, Norway) do not have to make these extra steps, right?
- Nazz
(#60039)
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Posted on: Fri Jan 2, 2015 10:15am
Oh, yeah, I forgot to check the KB article, duhh ;w;
Thank you NyctiCorax (#1965) ! :D
- JAK
(#15)
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Posted on: Fri Jan 2, 2015 10:31am
Non-EU does not have to follow the steps. Only European Union members have to.
- Kwani & Kamorth
(#2868)
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Posted on: Fri Jan 2, 2015 10:37am
I have a headache... Kwani buys pretty much ALL our GP, and she's a US citizen with a US credit card who lives in the UK. Kamorth SPENDS most of our GP and she lives in Canada.
What do?
Also good on you Slash for trying to find a way around a completely logicless situation. To be honest I'd LOVE to know how they plan on policing this law, but you definitely deserve thanks for not just giving up on the whole situation and saying "No more EU/UK purchases at all" or completely ignoring it until it becomes an issue for the wrong reasons. I can imagine that the majority of games and online stores will just be throwing it into the too hard basket and pretending those customers no longer exist.
- Denixas
(#40808)
-
Posted on: Fri Jan 2, 2015 10:53am
am not out of US but totally sounds awful D:! am sorry to see this :c
Posted on: Fri Jan 2, 2015 9:16am
Celtie (#34865),
I believe in the first few pages that Slash said it should be fine if the US friends(or actually anyone out of the EU) would help their EU friends by buying the GP for them :) Quote from Slash:
"I wouldn't necessarily instruct customers to do that, Karidan (#175), but it is a solution if you don't wanna deal with this."
Though i'de have to say that then the US/Asian/Other country person helping the EU person would be the one to get the tier credits then, no? :\