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EU/UK Purchases

Site Update

I was going to bundle this with the other news updates, but those will be going out tomorrow. If you are an EU/UK citizen and buy GP or USD items, please be sure to read this news post very carefully as this will affect you from this point forward.

Due to new EU laws that came into effect January 1st, we can no longer accept "instant" purchases from our EU or UK customers. It would require us to have a EU server to store your private data as well as remit tax to the individual country that the customer comes from. This is too much of an administrative burden on Aywas, and as a result we cannot accept those types of purchases from EU/UK folks anymore.

While we understand it is an annoying process, we will only be able to accept orders from UK/EU customers as detailed in this Knowledge Base article. It is a "manual" method that meets the qualifications of having human interaction involved in the purchase under the new EU law.

We apologize for the inconvenience, but unfortunately this is the new state of the law and there is nothing we can do about it. The only alternative was blocking EU/UK customers entirely from purchasing from Aywas, and we would rather have a manual method available, even if slow, than do that :(

Posted by JAK (#15) on Fri Jan 2, 2015 1:58am

Comments: 103


Kwani & Kamorth (#2868)

Posted on: Sat Jan 3, 2015 3:20pm

My bank account is in the US but the GP is enjoyed in Canada wonder how that works.... Kwani

Tali (#138)

Posted on: Tue Jan 6, 2015 4:23pm

Oh god, the ramifications of this new law... my imports... my impulse spending... I know it will save me money but I love my American luxuries. I hate you government ;_; I'll probably still spend time to time but most of my aywas spending is impulsive, having to wait will probably result in me realising I have rent to pay and should probably buy food for the rest of the month xD

Welshen (#37971)

Posted on: Wed Jan 7, 2015 8:14am

Well, can it really be considered a new law, when it's been around since 2008? (Council Directive 2008/8/EC � place of supply of services)
I'm sure a majority of people will consider pixel pet purchases a luxury, so I wouldn't worry too much about customer inconvenience! ^^ We'll live so to speak.