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Search Options ►EU/UK Purchases
Site Update
I was going to bundle this with the other news updates, but those will be going out tomorrow. If you are an EU/UK citizen and buy GP or USD items, please be sure to read this news post very carefully as this will affect you from this point forward.
Due to new EU laws that came into effect January 1st, we can no longer accept "instant" purchases from our EU or UK customers. It would require us to have a EU server to store your private data as well as remit tax to the individual country that the customer comes from. This is too much of an administrative burden on Aywas, and as a result we cannot accept those types of purchases from EU/UK folks anymore.
While we understand it is an annoying process, we will only be able to accept orders from UK/EU customers as detailed in this Knowledge Base article. It is a "manual" method that meets the qualifications of having human interaction involved in the purchase under the new EU law.
We apologize for the inconvenience, but unfortunately this is the new state of the law and there is nothing we can do about it. The only alternative was blocking EU/UK customers entirely from purchasing from Aywas, and we would rather have a manual method available, even if slow, than do that :(
Posted by JAK
(#15) on Fri Jan 2, 2015 1:58am
- 3 Dumb Sloths
(#557)
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Posted on: Fri Jan 2, 2015 11:19am
Thanks EU. I hope to everything good in this world that we (the UK) leave the EU because it's just been one huge headache from the start. ~UK
- Syberia
(#10058)
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Posted on: Fri Jan 2, 2015 11:21am
I live in Sweden and have just bought 45 GP but didnt get the free 5 GP. Do we not get them anymore who live's in EU and buy as told in the "manual" or should I have added those 5 when I wrote to the support? Im confused :/
- CalamityFlames
(#49838)
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Posted on: Fri Jan 2, 2015 11:25am
Aw man that sucks. Well I am glad that you offer the manual option for them. That really sucks though :(
- NyctiCorax
(#1965)
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Posted on: Fri Jan 2, 2015 11:59am
J.A.K. (#15)
Do the gp/usd shop purchases still get added to that new bonus system btw (the 'collect bonus' page)? Just want to be sure :)
- Konoi
(#41060)
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Posted on: Fri Jan 2, 2015 12:39pm
WHY... Seriously, I'm so stressed about that now... Anyway, I've seen that being outside of EU is ok, but what if I have EU citizenship and bank, but I'm physically in another country at some moment? That happens sometimes to me
- Frid
(#28513)
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Posted on: Fri Jan 2, 2015 12:53pm
J.A.K. (#15) Since I'm from Norway, and Norway isn't in the EU thing, but they are in Europe, do I have to do the slow way?
- Starye
(#23716)
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Posted on: Fri Jan 2, 2015 12:55pm
Frid (#28513) JAK confirmed on page 8: "Non-EU does not have to follow the steps. Only European Union members have to."
- (#6480)
(#6480)
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Posted on: Fri Jan 2, 2015 12:58pm
Konoi (#41060) Cake: "Question, from an American living in the EU... I guess since Ayas can't determine my citizenship, I will need to go manual, won't I? Or is it based on our banking address?" Slash: "Cake (#2060) It's based on the country in which the goods/services are "enjoyed." Since you are in the EU you would still have to go through the manual process." So it depends on where you are living at the time, not your citizenship!
- Ancient Mew(Sylver)
(#31969)
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Posted on: Fri Jan 2, 2015 1:10pm
J.A.K. (#15) said "I wouldn't necessarily instruct customers to do that, Karidan (#175), but it is a solution if you don't wanna deal with this."
That made me laugh so freaking hard.
Posted on: Fri Jan 2, 2015 11:03am
Kwani & Kamorth (#2868) The noncompliance rate is probably going to be high. There will be businesses that just don't care about the EU VAT taxes and continue doing things the way they were before. But the lawyer I spoke to said there's likely going to be tax agreements between the EU and the US, and if that happens, the EU will be able to prosecute or fine the US businesses not in compliance. So I'd rather just deal with it from the start than have that happen in the future when the tax agreements are signed.