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Policy Change Poll

Pets

Currently, the on-site policy regarding mistakes is that:



If the administration or programmers cannot reproduce a "glitch" that irreversibly changed your pet, you will not get it back, unless it's a custom.



Currently, people who buy GP are arguing that if they paid GP to buy their pet, like a Monthly or a Special Edition, and make a mistake with a potion (for example), they should get the pet back because it was bought with real money.



This would work like this: if you have donated and bought the pet through the GP store, you have the right to have your pet changed back if something happens to it by user mistake (NOT glitch, glitches are always refunded). If you didn't, you don't.



So, the user who gains a Monthly Pet/Super Rare/Limited through Rogue, Hippie Mushroom, Glittering Rock, Eggs, the Wild, etc and accidentally change it are SOL because it wasn't bought through the GP Shop.



My stance against this is, in essence, I don't want to discriminate between the user who earns their rare pet through site means to the user who buys their pet in the GP shop. So they both get the same response: "Sorry, user error, not a glitch."



But I'm willing to change the policy to make special conditions for users whose pets they accidentally messed up, if they bought them through the GP Shop--if that's what the majority thinks is fair and right.



Policy Change?
Yes, if the pet is bought through the GP shop, user mistakes that change that pet should be refunded
No, all treatment should be equal (and for god's sake, put up a confirmation page!)
I am ambivalent to this policy.
  
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So air your thoughts?

Posted by Jack (#1) on Mon Nov 2, 2009 6:19pm

Comments: 83


Isopod (#225)

Posted on: Wed Dec 31, 1969 6:00pm

Absolutely not it was their own dang fault

Jack (#1)

Posted on: Wed Dec 31, 1969 6:00pm

Is there on Neopets? I last played like five years ago, before the layout change at least, so that's when I remember back to XD

Coral Rain (#348)

Posted on: Wed Dec 31, 1969 6:00pm

I am not sure if GP shop buyers should get special treatment or not (I like equality, but the site has to make money somehow and perks are one way), but I do know that a confirmation page with a picture would be ideal.
The point is, visual confirmations help a ton, many people who play petsites are very visual people to begin with, if we were text-driven we wouldn't need pretty pictures to flaunt our pets!

Also, I haven't played neopets in years and I never had a random anything so I wouldn't know that it affects your active pet. And with other sites working differently I can't just guess. (Also I play at odd hours so I am unlikely to get a speedy forum reply).