News
Search Options ►Custom Submission Error - Update
Site Update
It's been brought to our attention that the customs submission feature is currently experiencing an error. At this time, please do not submit any customs to the custom queue! Unfortunately the confirmation page for the custom feature will not work properly, and instead will eat your custom-maker and not place your custom in the queue!
The coder has been notified and this news post will be updated when the submission page is fixed! Thank you for your patience! We hope this is resolved shortly!
EDIT: This issue has now been resolved, please feel free to submit your customs again! If you have lost an item due to this bug, please be patient! Impacted custom-makers will be returned to you soon! :)
EDIT #2: The items lost to the bug have been refunded back to those who were impacted. Please note you will not see a notification for this, but the items will appear back in your inventory! Thank you for your patience!
Posted by Hiiro
(#755) on Sat Sep 30, 2017 12:27pm
- Voluspa is on Hiatus
(#67552)
-
Posted on: Sat Sep 30, 2017 12:30pm
:O Good thing my sorting PSD's hasn't given me time to actually color any of them... o.O
- Dragonfyre 🐉
(#33499)
-
Posted on: Sat Sep 30, 2017 12:30pm
I submitted my monthly custom a few days ago so I hope it'll be ok and the expiration date won't count.
- Hiiro
(#755)
-
Posted on: Sat Sep 30, 2017 12:32pm
Dragonfyre (#33499) If your custom is already in the queue, you're fine. I've been submitting customs throughout the week and it seems to have only been bugging out since roughly this morning. The bug is with the actual submission coding, so customs already in the queue are not effected :)
- Dragonfyre 🐉
(#33499)
-
Posted on: Sat Sep 30, 2017 12:42pm
Hiiro (#755)
Ok. Usually they handle the monthly customs in a day or two but it's been longer than normal.
- Hostile 17
(#39180)
-
Posted on: Sat Sep 30, 2017 2:13pm
Does this include custom fauna submissions? I submitted one a few days ago, and haven't heard anything back yet.
- Asrai
(#6272)
-
Posted on: Sat Sep 30, 2017 2:52pm
Will I still have time to submit my jeweled crystal bumble coloring for the month? I've been super busy getting settled into my masters overseas and haven't had time to submit it until today...
- Hiiro
(#755)
-
Posted on: Sat Sep 30, 2017 2:56pm
The Outsider (#39180) This bug only began happening this morning, submissions made in prior days are already in queue and are safe. Asrai (#6272) An update to news post is incoming, the issue is resolved! :)
- Voluspa is on Hiatus
(#67552)
-
Posted on: Sat Sep 30, 2017 3:08pm
The Outsider (#39180) custom fauna are uploaded with custom item packages, and should not be affected by custom pet upload issues. But uploaded items are not checked every day and it might take up to around a week before the queue is reviewed :)
- Arinaya Rutherford
(#34865)
-
Posted on: Sat Sep 30, 2017 3:17pm
Thanks so much! I'm eager to submit my cipula and scarl again and actually see them in the queue
Posted on: Sat Sep 30, 2017 12:29pm
Thank you! I'm always impressed by how quick staff addresses things like this!