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Search Options ►Concerning Bejeweled Carriage Exotic Egg and Exoti
Site Update
Due to a miscommunication on my side, collecting and using the Bejeweled Carriage Exotic Egg started a day earlier than posted (Friday, December 6th at 12:00 AM AST instead of Saturday, December 7th at 12:00 AM AST). For 27 minutes, a handful of players were able to claim Bejeweled Carriage Exotic Eggs and traded them in for the remaining exotics. After being given a heads up about this, I shut down the script to claim exotics as well as the script to collect bonuses, and I transferred all claimed exotics claimed with those eggs to my account. After discussing this with the other members of staff, we have decided that we will be doing the following:
- Any players that claimed an exotic using a Bejeweled Carriage Exotic Egg that was collected after midnight on December 6th will have their egg returned to them.
- Any claimed exotic that was transferred to my account due to this issue will be purged and made available to be collected again on December 7th at midnight as planned.
- Any player that traded in their USD credit for any bonus tier that contained a Bejeweled Carriage Exotic Egg on December 6th, between 12:00 AM AST and 12:30 AM AST will have the opportunity to get their USD credit refunded to their account if they choose to do so and if the items still exist in their inventory. You can go here to see what bonus tiers are eligible for refunds, if you have any.
- We will re-enable the bonus tiers from now until Sunday, December 8th at 12:00 AM AST to give everyone an opportunity to collect any Bejeweled Carriage Exotic Eggs before Saturday, December 7th at 12:00 AM AST in an attempt to ensure that everyone has the same advantage.
- Any player that opened any items received in the eligible bonus tiers on December 6th between 12:00 AM AST and 12:30 AM AST and want their USD credit refunded, please contact me directly.
Any players that traded their USD credit for a bonus tier containing a Bejeweled Carriage Exotic Egg on December 6th, between 12:00 AM AST and 12:30 AM AST and opened any of the items within the tier and wants a refund of their USD credits should contact me directly if the tier they collected is ineligible for a refund, and they still want a refund. Please note that all items received through this tier, as well as any opened items, must still be available on the account to receive the refund. All items received through this tier, as well as any opened items, must still be available on the account to receive the refund. Please note that these refunds will take longer to perform and may not be completed in time before the exotics are made available again.
My family and I will be finished with our move sometime this weekend and afterwards, I will be around more to tackle such issues sooner so they don't turn into a hassle for everyone. I apologize to everyone I have inconvenienced with this.
** This post was made by *Y a s u [sick] (#3410); please contact Yasu for the above. **
Posted by Lacia
(#25044) on Fri Dec 6, 2019 1:10pm
- Leovant
(#35187)
-
Posted on: Sat Dec 7, 2019 11:45am
Raeva (#75990)
Admittedly it's an extreme blow to have gotten something, then have no ability to get anything you wanted the next run. It wouldn't be anywhere near as depressing if it wasn't for the fact I had something I really wanted earlier. Upset, sure. But there's nothing to be done about it.
- csgardener
(#12852)
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Posted on: Sat Dec 7, 2019 1:32pm
*snort* Well, I didn't get any of the pets I claimed in error the first time but I did get 4 that I'm very happy with. I think that the staff did the best they could with an unpleasant situation and made it as fair as possible for all users.
- August
(#14735)
-
Posted on: Sat Dec 7, 2019 3:42pm
I feel like everyone whining is forgetting how unfair it would be to those who were working, away, or otherwise couldn't claim pets on the error day because they expected it to be on the correct day. Sure, some users who happened to be around got to claim pets, but for all those who weren't able, it would be massively unfair and a real disappointment. I think staff did the best they could in this difficult situation. And to claim it's some kind of legal issue is just hilarious. Read the TOS someday, guys.
Thanks to the staff for the quick fix and handling it in the fairest way they could. Mistakes happen.
- ♎ Astra ♎
(#16365)
-
Posted on: Sat Dec 7, 2019 4:01pm
Off topic, I know, but no Advent Calendar this year? ^^;
- Lacia
(#25044)
-
Posted on: Sat Dec 7, 2019 4:15pm
♎ Astra ♎ (#16365)
There will be one, it just won't start until later in the month. (:
Posted on: Sat Dec 7, 2019 9:25am
Mistakes happen and despite being unable to participate in this last round, I still commend you for the proper actions taken, including offers of refunds and the opportunity to continue participating in the event as planned :)