News
Search Options ►Concerning Bejeweled Carriage Exotic Egg and Exoti
Site Update
Due to a miscommunication on my side, collecting and using the Bejeweled Carriage Exotic Egg started a day earlier than posted (Friday, December 6th at 12:00 AM AST instead of Saturday, December 7th at 12:00 AM AST). For 27 minutes, a handful of players were able to claim Bejeweled Carriage Exotic Eggs and traded them in for the remaining exotics. After being given a heads up about this, I shut down the script to claim exotics as well as the script to collect bonuses, and I transferred all claimed exotics claimed with those eggs to my account. After discussing this with the other members of staff, we have decided that we will be doing the following:
- Any players that claimed an exotic using a Bejeweled Carriage Exotic Egg that was collected after midnight on December 6th will have their egg returned to them.
- Any claimed exotic that was transferred to my account due to this issue will be purged and made available to be collected again on December 7th at midnight as planned.
- Any player that traded in their USD credit for any bonus tier that contained a Bejeweled Carriage Exotic Egg on December 6th, between 12:00 AM AST and 12:30 AM AST will have the opportunity to get their USD credit refunded to their account if they choose to do so and if the items still exist in their inventory. You can go here to see what bonus tiers are eligible for refunds, if you have any.
- We will re-enable the bonus tiers from now until Sunday, December 8th at 12:00 AM AST to give everyone an opportunity to collect any Bejeweled Carriage Exotic Eggs before Saturday, December 7th at 12:00 AM AST in an attempt to ensure that everyone has the same advantage.
- Any player that opened any items received in the eligible bonus tiers on December 6th between 12:00 AM AST and 12:30 AM AST and want their USD credit refunded, please contact me directly.
Any players that traded their USD credit for a bonus tier containing a Bejeweled Carriage Exotic Egg on December 6th, between 12:00 AM AST and 12:30 AM AST and opened any of the items within the tier and wants a refund of their USD credits should contact me directly if the tier they collected is ineligible for a refund, and they still want a refund. Please note that all items received through this tier, as well as any opened items, must still be available on the account to receive the refund. All items received through this tier, as well as any opened items, must still be available on the account to receive the refund. Please note that these refunds will take longer to perform and may not be completed in time before the exotics are made available again.
My family and I will be finished with our move sometime this weekend and afterwards, I will be around more to tackle such issues sooner so they don't turn into a hassle for everyone. I apologize to everyone I have inconvenienced with this.
** This post was made by *Y a s u [sick] (#3410); please contact Yasu for the above. **
Posted by Lacia
(#25044) on Fri Dec 6, 2019 1:10pm
- Zenzo & Astro
(#2496)
-
Posted on: Fri Dec 6, 2019 1:25pm
This is the fairest outcome, thanks to staff and Yasu for handling it the best way possible with allowing for credit refunds. No doubt some people will be upset that they don’t keep the pets they claimed last night, but this puts everyone on fair ground and will put things back to the way they should have been.
- Kilton ☠ SAS
(#427)
-
Posted on: Fri Dec 6, 2019 1:35pm
Thank you for handling this quickly
- Quit
(#359)
-
Posted on: Fri Dec 6, 2019 1:39pm
I'm still pretty sure due to site mess ups you're legally meant to let them keep whatever they got and not allowed to take it away but ya;ll have never really cared for the users anyway *big shrug*
- DelennDax7
(#67503)
-
Posted on: Fri Dec 6, 2019 1:51pm
Even though this didn't effect me, I can appreciate the angst this probably caused staff..kudos to staff for trying your best to fix it.
- Sunny
(#41814)
-
Posted on: Fri Dec 6, 2019 1:59pm
Kudos to staff to resolving this as fairly as possible. :)
- Leovant
(#35187)
-
Posted on: Fri Dec 6, 2019 2:05pm
This is very reasonable sounding to me, thank you staff.
- Kalid [hiatus]
(#49104)
-
Posted on: Fri Dec 6, 2019 2:05pm
Wow you're fast! We appreciate the work
- csgardener
(#12852)
-
Posted on: Fri Dec 6, 2019 2:09pm
I was able to get some pets last night and I feel this is very fair. I misread the announcement as "The bonuses are open early" instead of "The bonuses are open in error, please don't collect them". Yeah, adrenaline kills reading comprehension. I believe there is a site rule stating not to expoit unintentional errors, so just resetting things and not penalizing us early birds is quite generous. I'm glad everyone will have a chance to get the carriage eggs before roll-over and we'll all have an equal chance to get the remaining pets. Sometimes mistakes happen and that's just life. To me, this feels like a fair way to try and correct it.
- vladthebad
(#8672)
-
Posted on: Fri Dec 6, 2019 2:39pm
Thank you for handling things as fairly as possible, and good luck with your move Yasu! :)
Posted on: Fri Dec 6, 2019 1:15pm
Thank you to staff for trying to handle this as fairly as possible!